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1057 Cambie Street, Vancouver BC
(604) 754-5457

© 2026 The SkinGirls

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Clinic Policy

CONSULTATIONS

We are dedicated to helping each client achieve their skin and body goals. In order to do so, our Skin Experts offer complimentary consultations to better understand each individual's skin needs.

SCHEDULING

Appointments are preferred, but not always necessary. If we have available Skin Experts, we will be happy to provide you with your desired treatment. However, most procedures are booked 1-2 weeks in advance.

ARRIVAL

Check in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require that all new clients fill out skin care history information and treatment consent forms.

CANCELLATIONS

Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a $100 fee for a late canceled appointment. All services rescheduled or canceled on the same day of appointment or missed without notice will incur a $100 fee.

LATE ARRIVALS

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments it may be necessary to reschedule you. If you are 15+ minutes late for your scheduled appointment, you will be considered a “no-show” and charged a $100 fee.

PAYMENT

We accept Cash, Debit Visa, and MasterCard. We also have custom financing packages available for several of our series of treatments.

GRATUITIES

Gratuities are at your discretion and are not included in any service or package.

AGE

All clients must be at least 18 years of age to receive any treatment at the clinic including injectables.

VALUABLES

We are not responsible for lost or stolen items and encourage you to leave valuables at home.

All prices are subject to change without notice. All times stated are approximate.

The Skin Girls reserves the right to refuse services at our discretion.

REFUNDS/EXCHANGES

Our return policy on product purchases is 30 days. The item must be unopened and in its original packaging. Some exclusions may apply.

GIFT CARDS

We offer online and physical gift cards. Physical gift cards are to be treated as cash; if lost they will not be replaced or price honoured.

Unfortunately, we do not offer refunds on gift cards, treatments, pre purchased services or monthly promotions.

Refund policy
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Clinic Hours

Monday - Friday: 10 a.m. – 8 p.m.

Saturday: 10 a.m. – 5 p.m.

Sunday: Closed

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