Skip to main content

Your Cart

Your cart is currently empty.
Click here to continue shopping.
FREE SHIPPING ON ALL ORDERS OVER $150 WITHIN CANADA | USE CODE 'FREESHIPPING' AT CHECKOUT

CLINIC POLICY

CONSULTATIONS
We are dedicated to helping each client achieve their skin and body goals. In order to do so, our Skin Experts offer complimentary consultations to better understand each individual's skin needs. 
SCHEDULING
Appointments are preferred, but not always necessary. If we have available Skin Experts, we will be happy to provide you with your desired treatment. However, most procedures are booked 1-2 weeks in advance.
ARRIVAL
Check in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require that all new clients fill out skin care history information and treatment consent forms.
CANCELLATIONS
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a $100 fee for a late canceled appointment. All services re-scheduled or canceled on the same day of appointment or missed without notice will incur a $50 fee.
LATE ARRIVALS
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client's session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments it may be necessary to reschedule you. If you are 15+ minutes late for your scheduled appointment, you will be considered a "no-show" and charged a $100 fee. 
PAYMENT
We accept Cash, Debit Visa, and MasterCard. We also have custom financing packages available for several of our series of treatments.
GRATUITIES
Gratuities are at your discretion and are not included in any service or package.
VALUABLES
We are not responsible for lost or stolen items and encourage you to leave valuables at home. 
All prices are subject to change without notice. All times stated are approximate.
The Skin Girls reserves the right to refuse services at our discretion.
REFUNDS/ EXCHANGES 

Our return policy on product purchases is 30 days. The item must be unopened and in its original packaging.

Unfortunately, we do not offer refunds on gift Cards, treatments, pre purchased services or monthly promotions.